FAQ
Find answers to all your questions! If you still need assistance please contact us
Orders & Shipping
Where do you ship?
NomadMat currently ships within the United States only. We do not offer international shipping at this time.
How do I become an authorized retailer?
Visit our become a retailer page and fill out the form. We review all applications to ensure brand alignment.
How long does it take to process my order?
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed after 12:00 PM CT may begin processing the next business day.
What shipping carrier do you use?
All orders ship via UPS. Shipping options and rates are displayed at checkout.
How long will delivery take?Â
Most UPS Ground orders arrive in 2–5 business days within the continental U.S. Expedited options are available at checkout. Delivery times are estimates and not guaranteed.
Can I track my order?Â
Yes. You will receive a shipping confirmation email with a UPS tracking number once your order ships.
Do you ship to P.O. Boxes?Â
No. We only ship to physical street addresses. We do not ship to P.O. Boxes or APO/FPO/DPO addresses.
What happens if my package is lost or damaged?Â
If damaged on arrival, notify us within 5 days with photos. For lost packages, we work with UPS if they confirm it is lost in transit. Risk of loss transfers to you upon delivery.
Returns & Exchanges
What is your return policy?
All sales are final. Due to the personal and hygienic nature of our products, we do not accept returns or exchanges once an order has been fulfilled.
Can I return a mat, block, bands, or ankle weights after opening or using them?
No. Once an item has been removed from its original packaging or shows any signs of use, it cannot be returned for hygiene reasons.
What if my item arrives damaged or defective?
Please contact us within 5 days of delivery with clear photos of the packaging, the product, and the shipping label. If we confirm the item arrived damaged or defective, we will send a replacement at no cost to you.
Do you offer refunds?
We do not offer refunds. In the rare case an item arrives damaged or defective, we will replace it.
Can I exchange for a different color?
We are unable to offer exchanges. Please double-check your color selection before completing your order.
What if I entered the wrong shipping address?
If a package is returned to us because of an incorrect or incomplete address, you will be responsible for the cost of reshipping. Original shipping charges are non-refundable.
Can I cancel my order?
Please contact us as soon as possible. Once an order has shipped, it cannot be canceled.
What if I provided the wrong shipping address?Â
If the package is returned to us due to an incorrect address, you are responsible for reshipping fees. Original shipping charges are non-refundable.
 Can I cancel my order?Â
Please contact us as soon as possible. Orders that have already shipped cannot be canceled.
Have questions?
We’re happy to help — just contact us.
Product & Specifications
What material is the NomadMat made of?
The NomadMat is made from premium VSEBS-based TPE. It’s free of PVC, EVA, recycled plastic blends, phthalates, natural latex, heavy metals, PFAS, and formaldehyde. The mat is produced with a one-piece molding process that uses no glue or solvents, resulting in a clean, low-odor surface.
What are the dimensions and weight?
When open: 72" Ă— 24" (183 Ă— 61 cm) When folded: 12" Ă— 12" Ă— 5" Weight: 0.95 kg (approximately 2.1 lbs)
How thick is the NomadMat?
It features a full 8 mm of high-resilience cushioning — thick enough to protect your joints and comfortable for longer practices, yet firm enough to keep you stable
Does the NomadMat have good grip?
Yes. It has a double-sided textured surface (mesh on one side, micro-dots on the other) that stays securely in place on wood, tile, marble, and most studio floors, even during lightly sweaty sessions.
Is the NomadMat suitable for hot yoga?
The NomadMat performs well in moderately warm environments and with light to moderate sweat. For hotter or more intense sessions, we recommend pairing it with a yoga towel for extra moisture absorption and grip.
Is the NomadMat foldable and portable?
Yes. It is specifically designed to fold into a compact 12" × 12" × 5" square that fits easily in a tote, backpack, or carry-on — giving you studio-level cushioning that travels with you.
What colors and sizes are available?
The NomadMat is currently available in our standard size (72" Ă— 24" open / 12" Ă— 12" Ă— 5" folded) in four core Pantone colors: Atlas, Glacier, Canyon, and Sand.
Are the material and safety claims independently verified by NomadMat?
The material composition and durability, chemical-free statements, SGS test results, and California Proposition 65 compliance information are provided by our manufacturer based on their testing and certifications. While we carefully select partners and review the documentation they supply, NomadMat does not independently re-test every batch and does not warrant these claims beyond the manufacturer’s representations.
Payments & Pricing
What payment methods do you accept?
We accept all major credit cards, debit cards, Apple Pay, Google Pay, and Shop Pay and more.
Do you offer financing or payment plans?
Financing options to come
Why is the NomadMat priced at a premium?
Our mats are made with premium TPE material and engineered for superior durability, grip, cushion, and portability — offering better performance and longevity than standard mats.
Do prices include taxes?
Taxes are calculated and added at checkout based on your shipping address.
Quality & Sustainability
What should I do if my mat arrives damaged?Â
Notify us within 5 days of delivery with photos. Eligible damaged or defective items will be replaced or refunded.
How durable is the NomadMat?
The NomadMat is built for repeated use and frequent folding. Its high-resilience foam rebounds quickly and resists permanent indentations, while the surface has been tested by our manufacturer to withstand 6,000+ abrasion cycles without shedding or wearing through. With normal indoor use and proper care, our manufacturer indicates it should maintain its cushion, grip, and appearance for 2–3 years or longer
Is the NomadMat eco-friendly?
The NomadMat is made with a cleaner material profile than many traditional mats. It is free of PVC, phthalates, heavy metals, PFAS, formaldehyde, and recycled plastic blends, and is produced using a one-piece process with no glue or solvents. Our manufacturer uses only virgin materials and partners with a third party to recycle manufacturing scrap. While it is not a natural rubber or biodegradable mat, it offers a lower-chemical alternative for everyday practice.
Technical / Website
Why isn’t my discount code working?
Ensure the code is entered correctly and meets all minimum purchase requirements. Some codes cannot be combined, please contact us if you need assistance.
How do I track my order?
You will receive a shipping confirmation email with tracking information. You can also log into your account to view order status.
Can I change my order after it has been placed?
Please contact us as soon as possible. We can only make changes before the order has shipped.
How do I create an account or check my order history?
You can create an account or sign in during checkout or from the top menu. Once logged in, you can view your order history and track shipments.
Who do I contact if I have a question?
The fastest way to get help is to contact us via email or the chat widget on our site.
Care Guide
How do I make my new mat lay flat for the first time?
Fully unfold the mat, reverse the direction of each fold several times, then lay it flat on the floor overnight. It will continue to lay flatter with regular use.
How often should I clean my NomadMat?
Wipe it down with a soft cloth after every use. Deep clean as needed when you notice buildup or stains.
What is the best way to clean my mat?
For daily cleaning, use a soft cloth with warm water and a mild, alcohol-free detergent. Wipe gently and air dry completely in a cool, shaded area.
Can I bleach my mat?
Never use bleach or any bleach containing product on your mat. Â It degrades the mat material and its custom color.
Can I put my NomadMat in the washing machine?
No. Never machine wash, machine dry, or fully submerge your mat in water.
What cleaners should I avoid?
Do not use bleach, high-concentration alcohol, acetone, strong acids or alkalis, essential oils, abrasive cleaners, or stiff brushes. These can damage the surface, grip, and color.
How should I store my foldable mat?
Fold along its natural creases and store in a cool, dry place away from direct sunlight and heat sources. For longer storage, lay it flat when possible and avoid placing heavy objects on the folded creases.
Can I leave my mat folded all the time except when I work out?
Yes, but avoid long-term tight compression or continuous pressure on the folds, as this can affect the cushioning over time.
Will my mat get flatter over time?
Yes. With regular use and proper care, it will lay flatter and fold more compactly.
Can I use my mat outdoors?
Yes. After outdoor use, wipe it clean and air dry in the shade. Avoid leaving it in direct sunlight for extended periods, as UV exposure can accelerate aging and yellowing.
How do I remove stubborn sweat stains?
Mix a diluted baking soda solution in water below 40°C (104°F). Softly scrub the area, then rinse with a clean damp cloth. Do not soak the mat for more than 15 minutes. Air dry completely in the shade.
Refer a Friend FAQ
How do I earn $15?
For every new friend who makes a first purchase of $100 or more using your referral link, you’ll receive a $15 coupon. Your friend must be a new customer (no prior account or purchase with NomadMat).
How many friends can I refer to Nomad?
There’s no limit! You can refer as many friends as you’d like. You’ll earn $15 for each new qualifying customer.
When will I receive my $15 coupon?
You’ll receive your $15 coupon via email shortly after your referred friend completes their $100+ purchase.
How do I use my $15 coupon?
Your $15 coupon is automatically issued to you by email after your friend’s qualifying purchase in delivered. $15 coupons can be used on orders of $100 or more (before shipping). Only one coupon may be used per order and cannot be combined with other discounts.
What if my friend’s order is canceled or refunded?
If the order is canceled or fully refunded, the $15 coupon will not be issued (or will be revoked if already sent).
How does my friend get their 15% off?
They’ll automatically receive 15% off at checkout when they use your unique referral link.
Is there an expiration on the referral link?
No, the referral link does not expire and valid $15 reward coupon rewards you earn have no expiration.