Shipping policy

Thank you for shopping with NomadMat. We are committed to delivering your order quickly and securely.

Shipping Locations

NomadMat currently ships within the United States only.

We do not offer international shipping at this time. Orders placed with international forwarding services are placed at the customer’s own risk (see Section 7 below).

Order Processing Time

  • Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).
  • Orders placed after 12:00 PM CT may begin processing the next business day.
  • During product launches, holidays, or promotional periods, processing times may be extended.

Processing time is separate from shipping transit time.

Shipping Carrier

All orders ship via UPS.

Available service levels (if applicable) may include:

  • UPS Ground
  • UPS Ground Saver
  • UPS Standard
  • UPS 2nd Day Air
  • UPS 3 Day Select

Shipping options and pricing will be displayed at checkout.

NomadMat does not ship to:

  • P.O. Boxes
  • APO/FPO/DPO addresses

A physical street address is required.

Estimated Delivery Times

Delivery estimates depend on your selected shipping method and destination.

Typical UPS Ground delivery times:

  • 2–5 business days within the continental U.S.

Expedited shipping times are estimates provided by UPS and are not guaranteed by NomadMat.

Once an order has been transferred to UPS, delivery timing is outside of our control.

Shipping Rates

Shipping rates are calculated at checkout based on:

  • Delivery address
  • Selected shipping method
  • Order weight and dimensions

From time to time, NomadMat may offer promotional free shipping. Eligibility terms will be clearly stated at checkout.

Order Tracking

Once your order ships, you will receive:

  • A shipping confirmation email
  • A UPS tracking number

Tracking updates are provided directly by UPS.

Risk of Loss / Delivery Issues

Title and risk of loss transfer to the customer upon delivery to the shipping address provided at checkout.

NomadMat is not responsible for:

  • Delays caused by UPS
  • Weather or natural events
  • Incorrect or incomplete shipping addresses
  • Packages marked “Delivered” by UPS
  • Theft after delivery

If your package is marked delivered but not received:

  1. Verify the shipping address provided.
  2. Check with neighbors or building management.
  3. Contact UPS directly to initiate a trace.

We will assist where reasonably possible but cannot guarantee replacement for confirmed carrier delivery.

Address Accuracy

Customers are responsible for providing accurate shipping information.

If an order is returned to NomadMat due to:

  • Incorrect address
  • Refusal of delivery
  • Failure to collect

The customer will be responsible for additional shipping charges.

Address changes cannot be guaranteed once an order has been processed.

Damaged Shipments

If your order arrives damaged:

  • Notify us within 5 days of delivery
  • Include photos of:
    • The outer packaging
    • The product
    • The shipping label

We may require cooperation in filing a UPS claim.

Lost or Stolen Packages

If UPS confirms a package is lost in transit, we will work with UPS to resolve the matter.

If UPS confirms delivery, NomadMat is not responsible for theft or loss after delivery.

Customers may consider selecting a secure delivery location if theft risk exists.

Split Shipments

In certain cases, items may ship separately. You will receive tracking for each shipment if applicable.

Have Questions?

For shipping-related questions, please contact us.