Refund & Return Policy

We stand behind the quality of every Nomad product. Because our mats, blocks, bands, and ankle weights are personal wellness items, we maintain a simple and clear policy:

All sales are final.

Due to hygiene and health standards, we cannot accept returns or exchanges on products that have been opened, used, or removed from their original packaging.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 5 days of delivery and include clear photos of:

• The outer packaging
• The product
• The shipping label

Once we confirm the issue, we will send a replacement at no cost to you. We do not offer refunds.

Lost or Stolen Packages

Risk of loss transfers to you once the carrier marks the package as delivered. If the carrier confirms a package was lost in transit, we will work with them to resolve the issue.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information. If a package is returned to us due to an incorrect or incomplete address, reshipping fees will apply and original shipping charges are non-refundable.

Order Cancellations

Please contact us immediately if you need to cancel an order. Orders that have already shipped cannot be canceled.

Questions?

We’re here to help. Please contact us anytime.